General Terms and Conditions of Sale
These general conditions (hereinafter referred to as the "Conditions") are presented by UN HUIT HOTELS S.R.L., whose registered office is located at Place Fontainas 18-20 1000 Bruxelles VAT BE 0789.459.343 (hereinafter referred to as " UN HUIT HOTELS ").
UN HUIT HOTELS manages and operates HOTEL MILA (hereinafter referred to as “the Hotel”) as well as the TO COMPLETE website, a presentation and reservation site for the Hotel and other additional services (hereinafter the 'Site').
1. DEFINITIONS
"Customer": means a natural person of full age, at least 18 years old, acting for his or her own personal needs and having full legal capacity to enter into commitments hereunder.
"Contract": A contract between UN HUIT HOTELS and the Customer in which UN HUIT HOTELS undertakes to provide Services.
"Hotel" refers to the Hôtel MILA, operated by S.R.L. UN HUIT HOTELS, whose registered office is located at Place Fontainas 18-20 1000 Bruxelles VAT BE 0789.459.343
"Booking Confirmation" means the document summarizing the details of the booking made by the Customer, sent by the Website or the Hotel to the Customer.
"Reservation request" refers to any request made by the Customer to reserve a Hotel room.
"Partners" refers to all service providers who have entered into a service provision contract or partnership agreement with the Hotel.
"Service" refers to any Hotel room reservation service or other service provided by the Hotel made by the Customer on the Hotel's Internet site.
"Site" refers to the website dedicated to the Hotel and accessible at the following address TO COMPLETE
"General Conditions of Use" or "GCU": refers to the general conditions of use of the Site which govern the relationship between UN HUIT HOTELS and Users with regard to access and/or use of the Site, to the exclusion of any other document.
"General Terms and Conditions of Sale" or "GTCS": refers to this document which governs the relationship between UN HUIT HOTELS and Users with regard to the reservation of Hotel Services on the Site, to the exclusion of any other document.
" UN HUIT HOTELS ": refers to the company UN HUIT HOTELS SRL, owner of the Site and holder, in particular, of the related intellectual property rights.
"Legal Notice": refers to the Site's legal notice.
"Personal Data Protection Policy": refers to UN HUIT HOTELS's personal data processing policy.
"PSP": refers to the external payment service provider(s), partners of UN HUIT HOTELS, that provides UN HUIT HOTELS with a secure online payment system for Sales Order payments.
"Sections": refers to the various categories appearing on the Site in which the content offered on the Site is classified, grouped, where applicable, by theme.
"User": refers, unless otherwise stated, to any person accessing the Site directly or indirectly.
2. PURPOSE OF THE GENERAL TERMS AND CONDITIONS OF SALE (GTC)
These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of Hotel room reservation services and related services offered by the Hotel to consumers and business customers on the Hotel's website.
The main features of the Services are presented on the Hotel's website.
The Customer is obliged to take note of the characteristics of the Services before making any reservation. The choice and purchase of a Service is the sole responsibility of the Customer.
3. PRIOR ACCEPTANCE - TERM - AMENDMENTS
3.1. These GTC must be read and accepted without reservation and are a condition of any reservation of Service.
To this end, the User must have full legal capacity to enter into these GTC for any Reservation.
Customers can read the General Terms and Conditions by clicking on the "General Terms and Conditions & Personal Data Policy" tab at the bottom of each page of the Site and, at the latest, on the Booking form.
When making a booking, the Customer is invited to read the GTC carefully and accept them by ticking the "I accept the GTC" button and clicking on the "validate" button.
The validation click gives electronic contractual value and proves that the Customer is fully aware of these GTC and of the obligations incumbent upon them.
The User may at any time consult, download in PDF format or print the current GTCs, which are available on every page of the Site by clicking on the "General Terms & Conditions & Personal Data Policy" tab.
3.2. These GTC are concluded, following acceptance, for the entire duration of any reservation made on the basis of these GTC, except in the event of cancellation or force majeure.
The GTC applicable are those in force at the time of validation of a booking, unless otherwise stipulated by law.
UN HUIT HOTELS reserves the right, at any time, to make all necessary and useful changes to the GTC, in particular to adapt to changes in regulations, legislation and case law, as well as changes to the Website and/or the Hotel's Services.
Bookings already made will continue to be governed by the version of the GTC published on the Site when the Booking is validated. The modifications thus made will only apply to new Reservations validated after their publication on the Site.
Users will be informed as soon as possible by publication of the new version on the Site or by email to the User's email address provided.
The User is strongly advised to read the GTC carefully before confirming each new Reservation.
4. PRICES - CHARACTERISTICS & AVAILABILITY OF HOTEL SERVICES
4.1. Hotel services
The Site enables the User to obtain information on the Hotel's Services, the associated purchase offers and the possibility of booking them online on the Site.
Only the Services offered for sale on the Site on the day it is consulted by the User may be booked online.
The Site also provides access to information on Hotel Services that cannot be booked on the Site, but which can be accessed directly at the Hotel. The prices for these Services are given for information purposes only.
4.2. Prices
The prices of the Services shown on the Site are inclusive of all taxes, the VAT Tax being that in force on Belgian territory on the day on which the Order is placed, and indicate promotional offers applicable to certain Services for Users throughout the European Union, during the period of validity of the commercial offer in question.
The prices applied to the sale of Services are those indicated on the Site when the reservation is validated.
4.3. Availability of Hotel Services
The Services are offered within the limits of the Hotel's infrastructure capacity.
It is specified that the simple fact of adding a Service to the User's basket does not constitute validation of the Reservation; only the Reservation Confirmation has contractual value. It is possible that the Service may become unavailable between the time it is added to the basket and the validation of the Reservation.
The User is duly informed that, despite the Hotel's best efforts to keep the availability of its Services up to date, there may still be a discrepancy between the time the Service is added to the basket and the time the Reservation is confirmed.
The Site may contain technical, typographical or other inaccuracies or errors in connection with the information displayed, including, without limitation, rates, fees or applicable availability. UN HUIT HOTELS accepts no liability for any such errors, inaccuracies or omissions and reserves the right not to honour any bookings affected by such errors, inaccuracies or omissions, subject to making any necessary corrections, changes, cancellations and improvements to bookings found to contain such errors, at any time and possibly after the booking has been made.
5. ORDERING
5.1. data transmitted
The User undertakes, throughout the Reservation process, to provide accurate and up to date data (in particular concerning contact details: email address, telephone number, etc.) and to modify them if necessary. UN HUIT HOTELS will not be held responsible in the event of a Reservation not being validated, not being carried out or being carried out incorrectly due to missing or inaccurate information.
The User is duly informed that by clicking on the "book now" button on the site, he/she will be directed to a third-party site enabling him/her to check the availability of the Hotel and will be directed to a secure payment site.
5.2. Booking process
5.2.1. Selection of Services
The User who wishes to Book selects the date and Service(s) of their choice.
It is understood that the Customer is solely responsible for choosing the Services that are the subject of his Order and for ensuring that they meet his needs.
After checking the summary of their Reservation under their sole responsibility, and in order to validate it and proceed with payment, the User clicks on the "Book now" button and is directed to the methods of payment.
5.2.2. Choice of payment method
The Customer selects the payment method from those offered. They validate the GTC and enter the required payment details. The different methods of payment are detailed in the "Order Payment" article of these GTC.
5.2.3. Acceptance of the GTC and payment
The Customer must read and accept the General Terms and Conditions of Sale and then confirm the booking, which validates the payment and definitively accepts the Booking.
A provisional confirmation of the Reservation, including a summary of the Reservation and its Reservation number, is presented to the Customer, who receives an initial email confirming that the Order is awaiting validation.
UN HUIT HOTELS reserves the right not to accept the Reservation in the following cases: (i) unavailability of all or part of the Services; (ii) existing dispute(s) with the Customer, (iii) total or partial non-payment of one or more previous Reservations by the Customer; (iv) objective suspicion of fraud, (v) refusal of authorization of payment by banking organizations, which must take place within 7 days of online payment.
Unless the Reservation is refused in the aforementioned cases by email, which invalidates the Reservation, the Customer will receive definitive confirmation of their Reservation by email, including a summary of their Reservation.
The sales contract between the Client and UN HUIT HOTELS is formed when the Reservation is definitively confirmed. The invoice for the Reservation will be sent by email to the Client upon final confirmation of the Reservation.
6. METHODS OF PAYMENT
Unless otherwise agreed in advance in writing, Orders for Services are payable in full to the Hotel.
UN HUIT HOTELS offers payment in full by credit card.
6.1. Payment by credit card
The following credit cards are accepted for payment of Reservations: CB, VISA, MASTERCARD or AMERICAN EXPRESS, BANCONTAT.
To pay by credit card, the Customer is automatically redirected to the secure payment page.
To pay for a Reservation by credit card, the Customer must provide certain bank details, such as the name of the cardholder, the card number and, depending on the type of card, the expiry date and the security code number.
All bank details entered are subject to secure processing and are immediately encrypted: they are automatically encrypted and sent in secure mode to the secure payment server of the banking organizations concerned, without passing through UN HUIT HOTELS. In particular, the Customer is invited to ensure that the payment is secure.
Bank details are only accessible to the PSP, so that it can contact the Customer's bank. At no time can UN HUIT HOTELS access bank details. Payment details are transmitted to the PSP on the day of the Order.
On the day the Order is validated, the Customer's bank account will only be debited once the Order has been dispatched, or no later than 6 days thereafter.
6.2. Default or late payment
The non-payment of an invoice on its due date renders all sums due immediately payable, regardless of any payment facilities previously granted and authorizes UN HUIT HOTELS to suspend the performance of its correlative obligations or to terminate the current contract without any compensation whatsoever and subject only to written notification sent to the Customer by UN HUIT HOTELS, noting the non-payment.
Any late payment on the part of an individual or consumer Customer will result in a first reminder letter at no additional cost, thus starting a period of 14 calendar days to allow the individual or consumer Customer to pay the amount of the overdue invoice. After this period, the amount of the said overdue invoice that remains unpaid shall earn default interest, without the need for any reminder, at an interest rate of 10.5% per annum, without prejudice to any actual recovery costs.
Any delay in payment by a Professional Customer shall give rise to interest on arrears from the date on which payment is due, i.e. on receipt of the invoice by the Customer, without prior notice, at the rate of interest provided for by the Act of 2 August 2002 on combating late payment in commercial transactions, as amended by the Act of 14 August 2021, including a flat-rate surcharge of an additional €40 for any recovery costs.
7. INTELLECTUAL PROPERTY RIGHTS
With the exception of any other content belonging to the Customer, HOTEL MILA - UN HUIT HOTELS and/or its licensors own all the intellectual property rights and elements contained on this website.
8. COMPLIANCE WITH THE HOTEL'S INTERNAL REGULATIONS
The Client must behave in accordance with the standards in force and the Hotel's internal regulations. Any serious or repeated breach of the Hotel's internal regulations entitles UN HUIT HOTELS to terminate the contract without prior notice. The Customer is liable to UN HUIT HOTELS for any damage caused to persons, property of the Hotel, fittings and equipment and premises to which the Customer has access.
9. NON-SMOKING HOTEL
The Hotel is entirely non-smoking. It is therefore forbidden, unless otherwise indicated, to smoke cigarettes, vapor cigarettes or electronic cigarettes or chicha.
The use of nitrous oxide (N2O or nitrous oxide) balloons is strictly prohibited and if nitrous oxide (N2O or nitrous oxide) tanks are found in the room, this will be considered a breach of the Hotel's house rules.
An additional flat-rate invoice of €250 will be claimed from the Customer in the event of a breach of this article for the thorough cleaning/removal of nitrous oxide cylinders.
The use of illegal substances is strictly forbidden on school premises and constitutes a serious breach of the internal rules.
10. OCCUPANCY AND RELEASE OF ROOMS
Unless otherwise stipulated in the contract, rooms must be vacated by 11am on the last day of your stay.
11. PET POLICY
Pets are allowed in the Hotel for a supplement of €30 per stay.
Service animals are not subject to this supplement.
Any Customer wishing to use the Hotel's services accompanied by a service animal must prove that he/she is a service animal by any legal or de facto means.
12. LIABILITY - FORCE MAJEURE
In addition to the limits of liability described elsewhere in the GTC, UN HUIT HOTELS cannot be held liable if the Customer does not comply, in whole or in part, with the GTC, or in the event of an act of a third party or in the event of force majeure, expressly including circumstances due to the "fait du Prince".
UN HUIT HOTELS declines all responsibility for any breach of any of its contractual obligations in the event of a case of force majeure as defined by article 5.226 of the French Civil Code and related case law.
13: REHOUSING:
In the event of an exceptional event or the impossibility of making the reserved room available to the Customer, or in the event of force majeure, the Hotel reserves the right to arrange for the Customer to be accommodated in another Hotel of an equivalent category for services of the same nature, provided that the Customer has been informed in advance. Any additional cost of the room, transport between the two Hotels and a telephone call shall be borne by the Hotel initially booked.
14. PERSONAL DATA AND COOKIES
14.1 Cookies
When the User browses the Site and makes a Reservation, he or she is likely to deposit data on the Site.
"Cookies" are very simple text files stored on the computer or other medium used to connect to the Site. The dedicated "Cookies" page can be accessed by clicking "here".
14.2. Personal data
The data collected via the Site's forms or when making a Reservation or any other request in connection with an Order are subject to automated data processing. The User may consult the page dedicated to the protection of personal data by UN HUIT HOTELS "Personal Data Protection Policy" by clicking "here".
15. TRANSFER
UN HUIT HOTELS reserves the right to transfer all or part of the rights and obligations arising between the User and UN HUIT HOTELS under these GTC to any company of its choice and will inform the User in advance in accordance with applicable law.
16. EVIDENTIARY AGREEMENT
Electronic documents exchanged by electronic means between UN HUIT HOTELS and the Customer (documents, notifications, e-mails, invoices, copies of the GTC, etc.) are considered to be written documents with the same value as the original, subject to compliance with the legal principles of identification and integrity. They may, where applicable, constitute faithful and durable copies within the meaning of Book 8 of the French Civil Code, and the Customer is therefore invited to keep them.
In the absence of proof to the contrary, the data recorded (in particular identification elements and connection data) in the context of these GTC, in particular in the context of making a Reservation, may be admissible before the courts and constitute evidence of the data and elements that they materialize as well as the signatures that they express, if they comply with the requirements of the law in force and in particular Book 8 of the Civil Code.
It is understood that the present article has neither the effect nor the purpose of limiting the possibility for the Customer to provide proof to the contrary or any other means of proof available to him.
In any event, for all Orders over €120, UN HUIT HOTELS will archive the sales contract concluded with the Customer for a period of 10 years from the delivery or collection of the Order concerned.
The following will be kept: details of the Order, a description of the Services ordered, the General Terms and Conditions in force on the date of the Order, and the information provided by the Customer for the Order. These elements will be communicated to any User who so requests, at any time during this period.
UN HUIT HOTELS also systematically archives proof of Reservations and invoicing in secure conditions using the best technical means to ensure the authenticity and integrity of the related files, which can be issued if necessary.
17. NON-WAIVER AND INDEPENDENCE OF CLAUSES
The fact that UN HUIT HOTELS does not exercise all or part of its rights with regard to a User, by virtue of these GTC, does not constitute a waiver of its right to do so at a later date.
If any of the clauses of the GTC should be declared null and void or inapplicable for any reason whatsoever, the other clauses shall nevertheless remain in force.
18. SPECIAL CONDITIONS FOR MEETINGS, EVENTS AND GROUPS
18.1 - A reservation will not be definitive until the Hotel has received confirmation of the order, countersigned "for approval", and will send back a contract requiring payment of a deposit, as soon as the deposit has been paid to the Hotel.
Group bookings for which the deposit of at least 50% of the total estimated costs is not paid within the period stipulated in the contract will be cancelled. A payment of 50% will be requested 30 days before the group's arrival date.
18.2 - Room reservations: the definitive list of rooms will be sent to the Hotel in writing at least 14 days before the date of arrival. A detailed list of names, dates and times of arrival and departure must be clearly indicated. All room list reservations are guaranteed against no-shows and late cancellations by the Client. The Client must inform the Hotel in writing of any changes to arrival details at any time. No verbal agreements will be accepted. The Client is responsible for any unoccupied rooms at the agreed contractual rate.
18.3 - The Client must inform the Hotel in writing of the exact number of participants. Changes may be made from the time the contract is signed until a maximum of 5 working days before the date of the event and may not exceed 10% of the initial number of participants. If the number of participants increases, the invoice will be based on the last confirmed number of participants or rooms. All other costs will be invoiced in full.
18.4 - Residential meetings: the accommodation contract and the banqueting contract are inseparable. Any change that reduces the contracted banquet revenue by more than 20% will result in the automatic cancellation of the agreed rates and the application of corporate rates.
18.5 - Cancellation of events or rooms: From the date the contract is signed, up to 30% of the contract value will be charged if the event is cancelled 180 days before the scheduled date. This percentage increases to 50% of the contract value if the cancellation occurs between 179 days and 90 days before the event, and to 80% of the contract value if the cancellation occurs between 89 days and 30 days before the event. It is 90% of the value of the contract if the cancellation is made between 29 days and 15 days before the scheduled date and 100% if the cancellation is made between 14 days and the initially scheduled day of the event.
18.6 - Cancellation of rooms booked by Rooming List: Between the date of signature of the contract and the dates indicated below, the number of rooms may be reduced without any cancellation charges relating to this cancellation, provided that the following percentages relating to reductions are not exceeded: These reductions cannot be accumulated. 25% of nights booked up to 90 days before first arrival. 10% of nights booked between 80 days and 30 days before first arrival. 5% of nights booked between 29 days and 15 days before first arrival. 0% from 14 days before first arrival.
Any change in the number of rooms after the contract has been signed will automatically be subject to the terms and conditions of the contract.
The same conditions apply in the event of cancellation of any event within the same percentage and timeframe.
18.7 - Additional costs: If an event lasts longer than planned or if a group stays longer than the agreed period, the Hotel reserves the right to charge additional costs.
All meals and beverages and other services not included in the original booking agreement will be charged to the Client unless the Client has previously informed the Hotel, in writing, that these charges are to be invoiced individually. Otherwise, all price differences will be charged to the person who signed the agreement.
The Hotel reserves the right to adjust prices in line with economic indicators, VAT rates, changes in excise duty rates or changes in tax rates on service percentages without prior notice to the Client.
18.8 - Liability: the Client will be held liable for any damage or inconvenience caused directly or indirectly by the event and/or the group, whether this occurs in the room hosting the event or in any other part of the Hotel.
The Hotel cannot be held responsible in the event of force majeure or equivalent events (strike, fire, theft, etc.).
The Hotel reserves the right, without prior notice or reimbursement of damages, to cancel any contract that contravenes the usual standards of morality and good conduct, public order or the normal use of the space made available to the Client.
Where applicable, it is the Customer's responsibility to take out the necessary insurance cover for the booking or event and to present the insurance certificate before the event.
The Hotel cannot be held responsible for meeting documents or any other items left unattended by the Client's organizers.
19 - ADVERTISING
It is forbidden to use the Hotel logo, the Hotel name or any other form of advertising or reference associated with the MILA HOTEL or to publish photographs of the Hotel without the prior authorization of the management.
20. APPLICABLE LAW AND COMPETENT COURTS
The validity, interpretation and performance of the GTC shall be governed by Belgian law.
In the event of a dispute concerning the interpretation, execution or termination of these GTC, the User and UN HUIT HOTELS will endeavour to reach an amicable settlement.
In all cases, including if the User is not satisfied with the response provided by UN HUIT HOTELS's Customer Service, or in the event of the absence of a response or agreement between the User and UN HUIT HOTELS, the Consumer User is informed of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions of Sale, to a conventional mediation procedure or any other alternative dispute resolution method. The solution proposed by the Mediator is not binding on the parties, who remain free to withdraw from the Mediation process at any time.
Any dispute that is not settled amicably will be brought before the competent courts, it being understood that all disputes relating to the contractual relationship between the Customer and UN HUIT HOTELS will fall under the exclusive jurisdiction of the courts of Brussels.
21. CONTACTS
Any questions or complaints relating to the T&Cs may be submitted as follows:
- or, preferably, the contact form on the Site via the following link: TO BE COMPLETED
- or by telephone on the following number: 00 TO BE COMPLETED
The User is also invited to consult the questions/answers provided on the Site, which contain answers to frequently asked questions relating to the GTCS and can be accessed in the "Help" section.
For any other request not concerning the Site or not concerning an Order, the Customer is invited to contact UN HUIT HOTELS,, or at the following address: e-mail : TO COMPLETE
